Delivery Information

Last Updated: [Month/Day/Year]

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Standard Delivery

• Cost: £3.99 or FREE on orders over £50
• Timescale: 3-5 working days
• Service: Royal Mail / Evri tracked service
• Features:
  • Order by 10pm for next-day dispatch
  • 90% of orders arrive within 3 days

Next Day Delivery

• Cost: £5.99
• Cut-off: Order by 10pm (excl. Sundays)
• Features:
  • Tracked courier service
  • Saturday delivery available (+£2.50)
  • Excludes bulky furniture

Click & Collect

• Cost: FREE
• Timescale: Ready in 3 hours (when ordered by 3pm)
• Collection Points:
  • 500+ local convenience stores
  • 24-hour locker locations

Large Item Delivery

• Cost: From £10
• Timescale: 5-7 working days
• Includes:
  • Furniture
  • Garden equipment
  • 2-person delivery service

International Delivery

• Available: EU & selected countries
• Cost: Calculated at checkout
• Timescale: 7-14 working days
• Note: Customs charges may apply

Order Tracking

• Live tracking via “My Orders”
• SMS/email notifications at key stages
• Delivery window updates from carriers

Common Questions

Q: What if I’m not home?
A: Carriers will leave with neighbor or return to local depot

Q: Can I change delivery address?
A: Only before dispatch (check order status)

Q: Are there delivery restrictions?
A: Some remote areas may have extended timescales